Privacy Policy

pH Plex Shop Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.



We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by visiting the following sites:



    GOOGLE -

    BING -

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:



Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



The Site is not intended for individuals under the age of 18.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

307 Raleigh Street, Suite A1, Wilmington, NC, 28412, United States



General notes and information

Data protection

ATP Cosmetic GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. In Germany, the statutory for data protection is given by the German Data Protection Act (in German: Datenschutz-Grundverordnung (DSGVO)).

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified such as name, address, telephone number and e-mail address, but also data on the IP address of your computer. This privacy policy explains what data we collect and what we use it for. It also explains how we do this and for what purpose.

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

Data collection on this website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator ATP Cosmetic GmbH.

ATP Cosmetic GmbH
Obere Eichen 7
61476 Kronberg im Taunus


How do we collect your data?

When our website is called up, we collect personal data which your browser transmits to the server of our web space provider. The provider of our pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.

These are data which are technically necessary to display our contents to you and to guarantee stability and security. The following server log files are transmitted to the web space provider of our homepage:

Name of the web page called up, file, date and time of the call, amount of data transferred, notification of successful call, browser type and version, the user’s operating system, referrer URL (the page visited before), IP address and the requesting provider.

The web space provider is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f DSGVO).

The web space provider will only process your data to the extent that this is necessary to fulfil its performance obligations.

SSL und HTTPS encryption

The data transfer to your own webspace is secured by SSL and HTTPS encryption. To make the data transfer to our webspace as secure as possible, we have integrated the SSL certificate with “HTTPS”, which you can see at any time through the browser display of our pages. The symbol for secure data transmission is a green lock, the HTTPS (Hypertext Transfer Protocol Secure) transmission can be found in the address line of your web browser. There the first five characters of the abbreviation “https” indicate the secure connection.

An SSL certificate enables a user’s computer to identify and confirm the identity of the website server. The browser first checks whether it is really in contact with the correct server. It then determines an encryption with which the data of the session, i.e. the website visit, is encoded.

Especially for your data transmission to us via one of our contact forms, we offer the highest possible security of your data through SSL and HTTPS encryption.

pH Plex Main Site Privacy Policy

Contact by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your inquiry including all personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b DSGVO, provided that your inquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO), provided that the enquiry was made.

The data sent to us by you via contact enquiries remains with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your enquiry has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.


The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources. The server log files are stored for up to 7 days.

The recording of this data is based on Art. 6 Para. 1 lit. f DSGVO. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website – for this purpose the server log files must be recorded.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The contact form stores entries for 120 days.

This data is processed on the basis of Art. 6 para. 1 lit. b DSGVO, provided that your enquiry is connected with the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO), provided that this has been requested.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your inquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.


Our webpage uses so-called “cookies”. Cookies are small text files and do not cause any damage on your end device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or until your web browser automatically resolves them.

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies are used to evaluate user behavior or display advertisements, these may also send data to another website to which the cookie belongs (“third party cookie”).

Cookies that are required to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies, e.g. for the shopping basket function) or to optimize the website (e.g. cookies to measure the web audience) are stored on the basis of Art. 6 para. 1 lit. f DSGVO, unless another legal basis is given. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of his services. If consent to the storage of cookies has been requested, the storage of the cookies in question will be carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a DSGVO); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you separately about this in the following.

Third-party Cookies

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses these performance cookies, which are stored on your computer with your consent and which enable an analysis of your use of the website.

The information obtained by the cookie is usually transferred to a Google server in the USA and stored there.

However, the IP address of the user collected by the cookie is shortened by Google, i.e. used in an anonymised form, if the user accesses our website from a member state of the European Union (e.g. Germany) or from another state that is a signatory to the Agreement on the European Economic Area. IP anonymisation is active on this website. ATP Cosmetic GmbH commissions Google to collect this user information in order to evaluate how the website is used and to compile reports on website activities and to provide some other services related to website use.

The IP address transmitted by your browser to Google Analytics is not merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. To do this, a corresponding browser plug-in must be installed. The link to it can be found here:

We use Google Analytics to analyse the use of our website and to improve it regularly. We can use the statistics obtained to improve our offer and make it more interesting for our customers and website visitors. Google has also submitted to the EU-US Privacy Shield,

Information from the third party provider Google can be found here:
Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001, E-Mail:
Google Analytics:

Please note that the cookie from Google Analytics has a storage period of 26 months.

Social Media Plugins

Our pages contain plugins from the social network Facebook, provider Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo and the Instagram logo on this website. An overview of the Facebook plugins can be found here:

When you visit our websites, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the “Like” button in your Facebook account, you can link the contents of our pages in your Facebook profile. This allows Facebook to link your visit to our Pages to your account. We would like to point out that we, as the provider of the Pages, have no knowledge of the content of the transmitted data and its use by Facebook.

You can find further information in the Facebook privacy policy at

If you do not want Facebook to link your visit to our Pages to your Facebook account, please log out of your Facebook account.

Shariff Social-Media-Plugins

This website uses plugins from social media (e.g. Facebook, Instagram).

You can usually recognize the plugins by the respective social media logos. In order to guarantee data protection on this website, we only use these plugins together with the so-called “Shariff” solution. This application prevents the plugins integrated on this website from transferring data to the respective provider as soon as you enter the site for the first time.

Only when you activate the respective plugin by clicking the corresponding button, a direct connection to the provider’s server is established (consent).

As soon as you activate the plugin, the respective provider receives the information that you have visited this website with your IP address. If you are simultaneously logged in to your respective social media account (e.g. Facebook), the respective provider can assign the visit to this website to your user account.

Activating the plugin constitutes consent within the meaning of Art. 6 para. 1 lit. a DSGVO. You can revoke this consent at any time with effect for the future.

Firewall Plugins

This website uses the “WordFence” security of WordPress. For this purpose WordPress plugins are used, which use cookies and store the IP addresses in the database of the server in case of attempts to hack the website or unauthorized log-in attempts.

More information about these plugins can be found here:


If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected or only on a voluntary basis. We use these data exclusively for sending the requested information and do not pass them on to third parties. The processing of the data entered in the newsletter registration form is based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO).

When you register for the newsletter, you will receive a newsletter tailored to your needs (if the newsletter is “personalized”, “individualized” or “personally tailored”). We will evaluate your purchase and click behavior on our websites or within the newsletter in order to compile the information relevant to you.

The newsletter is usually sent out regularly.

You can revoke your consent to the storage of your data, your e-mail address and its use for sending the newsletter at any time, for example by clicking on the “unsubscribe” link in the newsletter. Data deposited with us will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe from the newsletter. The legality of the data processing procedures already carried out remains unaffected by the revocation.

We use the newsletter service provider ‚Campaign Monitor‘, please find following this link more information on their privacy information.


We also inform you about our video offer on YouTube. The YouTube videos are integrated into our website, but are stored on the YouTube server.

By visiting the website, YouTube receives the information that you have called up the corresponding subpage of our website. When you play the videos, additional data is also transmitted to YouTube, especially with regard to your online usage behavior. The videos will therefore be blocked until you as a user agree to accept cookies from YouTube.
The aim of YouTube is to create a user profile of you. This is done regardless of whether YouTube provides a user account that you are logged in with or no user account exists. If you’re logged in to Google, your information is associated directly with your account. Since 2006, the YouTube platform has been owned by the Google Group.

YouTube stores your data as user profiles and uses them for the purposes of advertising, market research and demand-oriented design of its website. Such an evaluation is carried out in particular to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

For more information on the purpose and scope of data collection and processing by YouTube, please see the Privacy Policy. There you will also find further information on your rights and setting options to protect your privacy:; Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield,

Google Ads Conversion

We use the offer of Google Ads Conversion on our website. With the use of advertisements (so-called Google Ads) on external websites we draw attention to our attractive offers. In this way we try to show you advertisements that really interest you. We also use this tool to make our website more interesting for you and to achieve a fair calculation of advertising costs.

Google Ads Conversion is a service of Google and is delivered by Google via so-called “Ad Servers”. Via an Ad Server Cookie, user behavior and successful click results are recorded and evaluated, for example the display of ads or clicks by users.

If you reach our website via a Google ad, Google Ads will store a cookie on your end device. These cookies usually expire after 30 days and are not intended to identify you personally, but this enables Google to recognize your Internet browser. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be contacted) are usually stored as analysis values for this cookie.

If a user visits certain pages of an ad client’s website and the cookie stored on their computer has not expired, both Google and the ad client will be able to track that the user clicked on the ad and was redirected to that page. A different cookie is assigned to each ad client. As a result, cookies cannot be tracked through the websites of ad clients.

We ourselves collect and process the following data in Google Ads Conversion and Google Ads

no personal data, but Google only provides us with statistical evaluations. We cannot identify a user on the basis of this information. However, we can use these evaluations to identify which of the advertising measures used are particularly effective and interesting for you.

Your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool. However, Google can assign the visit to your account if you are registered with Google. Even if you are not registered with Google or have not logged in, it is possible that Google will determine and save your IP address. Through the integration of Ads Conversion, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us.

You can prevent participation in Google Ads in several ways: a) by adjusting your browser software to prevent you from receiving third-party ads, in particular by disabling third-party cookies; b) by disabling cookies for conversion tracking by setting your browser to block cookies from the domain,, whereby this setting will be deleted if you delete your cookies; c) by deactivating interest-based ads from the providers that are part of the self-regulation campaign “About Ads” via the link, whereby this setting will be deleted if you delete your cookies; d) by permanently deactivating them in your Firefox, Internet Explorer or Google Chrome browsers under the link, e) by means of an appropriate Cookies settings. We would like to point out that in this case you may not be able to use all functions of this offer to their full extent.

You can find further information on data protection at Google here: and Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at 

Moreover, Google has submitted to the EU-US Privacy Shield:


Our website is connected to the content delivery network CloudFlare. Technically, the information transfer between your browser and our website is routed through the CloudFlare network. CloudFlare is thus able to analyze the data traffic between users and our website. This is especially necessary to detect and ward off attacks on our services, especially hacker attacks.

Cloudflare is a certified participant of the EU-US Privacy Shield Framework. Cloudflare has committed itself to handle all personal data contained in the member states of the European Union (EU) according to the Privacy Shield Framework and its applicable principles. Further information about the Privacy Shield Framework can be found on the Privacy Shield List of the US Department of Commerce at Cloudflare collects statistical data about the visit of this website. Access data includes: Name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider. Cloudflare uses the protocol data for statistical evaluations for the purpose of operation, security and optimization of the offer. For this purpose CloudFlare stores cookies on your computer for the purpose of optimization and analysis.

This serves the purpose of safeguarding our legitimate interests, which predominate in the context of weighing up interests, in the optimal marketing of our offer in accordance with article 6 paragraph 1 sentence 1 lit. b DSGVO.

Further information about Cloudflare and about security and data protection at CloudFlare can be found HERE. CloudFlare, Inc. 665 3rd St. #200, San Francisco, CA 94107, USA.

Google reCAPTCHA

We also use the reCAPTCHA function of Google on our website with the use of the forms. Above all, this serves to differentiate whether an entry is made by a natural person or abusively by machine and automated processing. This is blocked until the user agrees to reCAPTCHA.

The service includes the sending of the IP address and possibly other data required by Google for the service reCAPTCHA to Google. This may also involve the transmission of personal data to the servers of Google LLC. in the USA.

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. has certified itself for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU. A current certificate can be viewed here:

We use Google reCAPTCHA in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of our legitimate interest in establishing individual responsibility on the Internet and avoiding abuse and spam. In the course of using Google reCAPTCHA, personal data may also be transferred to the servers of Google LLC. in the USA.

Further information about Google reCAPTCHA and Google’s privacy policy can be found at:

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to demand the correction or deletion of this data.

If you have given your consent to data processing, you can revoke this consent for the future at any time. In addition, you have the right to demand, under certain circumstances, the restriction of the processing of your personal data.

Furthermore, in the event of violations of the DSGVO, the data subjects have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the suspected violation. This right of appeal is without prejudice to other administrative or judicial remedies.

Controller for data processing

The person responsible for data processing on this website is

ATP Cosmetic GmbH
Obere Eichen 7
61476 Kronberg im Taunus


The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Data Protection Supervisory Authority

You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

Competent supervisory authority:

Der Hessische Datenschutzbeauftragte
Postfach 3163
D-65021 Wiesbaden

Disclosure to authorities

We reserve the right to disclose information about you in the event of a legal obligation to do so, if we are required to do so by lawful authorities or law enforcement agencies pursuant to Art. 6 (1) c) DSGVO (legal obligation).